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How To

Your most unhappy customers are your greatest source of learning.

That’s a quote by Bill Gates. Learning how to deal with unhappy customers is a critical component of running a successful business.

Today Liz Krause is going to show you various ways to deal with unhappy customers and situations that you will most likely face when running your own business.

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Have you ever called your crush for the first time and it rings forever? Then it stops ringing and you hear their cute, little voicemail message?

At this point, your palms are getting sweaty and your voice is about to get babbly. But you can’t hang up because they’ll know you called. You have to tough it out. After all, you probably pumped yourself up with rap music for several minutes leading up to the phone call and you can’t let that time go to waste.

On the other hand, if you leave a voicemail that makes you sound like an idiot, that could change the outlook of the relationship forever. This is a life-shaping moment.

Keep flirting with voicemail messages…

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I love interviewing young entrepreneurs. Being able to use those interviews in our book and on our site is just a bonus.

But convincing people to give you an interview is challenging. If you want to attract world-class interviewees, you have to make the process as painless as possible.

To do that, I have developed a scientifically-provien process for getting the big guns to talk to me.

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Two weeks ago I started this mini-series with an article about how to build your network offline.

While there is no substitute for physically meeting and talking to people, online networking offers a capacity for quantity and efficiency that old-fashioned networking simply can’t keep up with. Here I will explain exactly how to network online as a young entrepreneur through LinkedIn, Twitter and blogs.

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