You may not want to hear it, but you will inevitably encounter problems with your business and your customers. Some people are difficult to deal with and things will not always go as planned.
For example, one of my customers wanted his lawn mowed on Friday afternoons so it would look nice over the weekend. A reasonable request, but I had prior obligations every Friday afternoon. It was impossible for me to mow his lawn when he wanted me to. We couldn’t come to an agreement so he fired me.
Here are a few suggestions for dealing with difficult situations:
- Consider an issue to be a challenge. Mowing lawns can become a bit mundane and boring. When you encounter a problem, treat it as an interesting obstacle you have to transcend! People don’t climb mountains because it’s easy.
- Stay true to your values and stand up for what you believe. One customer is not worth losing your self-respect. If a customer is going to be difficult, then it’s not worth the money they pay you.
- Conflict isn’t always a bad thing. It goes along the old adage, “what doesn’t kill you will make you stronger.” Conflict is a natural part of life, and if you encounter it early, you will learn how to cope with it later, during more critical junctions in your life.
- If you don’t know what to do, ask someone you look up to. Your parents are there to guide you. They have your best interests at heart and will help you with anything.
Keep in mind that your business is important, but it should not be the most important part of your life. Family and school should always take precedent over your business. You can even argue, sometimes, your friends are more important too. But don’t lose sight of your responsibilities towards your customers and your business.
Photo by: chanchan222